I saw an interesting post recently on the question of what to do when clients make offensive comments and in particular racist ones. It is not as if you are in a senior-junior relationship with them like mother-child, teacher-pupil. If you say nothing it is like you are condoning the attitude, but will challenging them have positive benefits?
When I was a trainee, a bookkeeper was talking about her son with myself and and someone else and she said that when he came back from his trip he was ‘the same colour as a wog’. It think the shocked look on our faces showed that it wasn’t exactly the most appropriate turn of phrase.
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